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Testimonials Eddie Serrano


2023 |  2022 |  2021 |  2020
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2023
It’s was a great experience working with Fence and Deck Connection. They had installed a fence at my daughter’s house and it is beautiful. So when we decided to put in the fence we called the company. I would and will recommend the company to anyone who asks. Thanks for a job well done.

Randy F. from Catonsville, MD
9/12/2023


My Cedar fence turned out beautiful. If there's anything wrong or if there is something you don't like, Fence & Deck Connection will make it right. Great people to work with. Thank you!

Carol C. from Annapolis, MD
8/17/2023


My husband and I are very pleased with the new vinyl fence that replaced our old wooden fence. From the time Eddie came by to do the initial meeting and made recommendations regarding what type of fence would work for us and from Stephen and his crew coming out, we cannot be more pleased! We would highly recommend Fence and Deck Connection for any fencing needs. We have had many compliments from neighbors about how nice the fence looks.

Chantelle & Cameron B. from Crofton, MD
8/9/2023


I very much appreciated all of the communication we received and attention to our questions. You have an exemplary operation.

Susan & James K. from Owings Mills, MD
7/25/2023


It was a pleasure having Fence and Deck Connection put in my new fence. From Eddie Serrano to David Burris, Ms. Cheryl - everyone was courteous, answered all my questions and was thankfully flexible in completing the project. Angel and his crew were excellent in accomplishing the job in one day, and did a terrific clean-up. I would highly recommend this team to anyone considering a new fence.

Catherine D. from Baltimore, MD
5/31/2023


Great experience from the quote to the completion. The speed and quality from each division was excellent.

Mark L. from Arnold, MD
5/30/2023


In thirty-eight years of homeownership, we have never seen a manager and crew work with more diligence, professionalism, or courteousness than your staff. We are beyond pleased with the quality workmanship from start to finish. We have already recommended Fence and Deck Connection to a friend. He's a DYI guy who was so impressed by what he saw that he asked for the number! Thanks again. We give you our highest recommendation without reservation.

Tammy R. from Arnold, MD
5/30/2023


The entire project was very well executed, from professionalism of the estimate, to the price point that was way lower than others we received from other companies. The project manager ensured all the fine details were followed up with and the work crew went above and beyond spreading excess dirt from the project right where we needed it in our back yard. This company definitely deserves the well-earned 5 stars!

Douglas R. from Crownsville, MD
3/27/2023


Fence and Deck Connection was wonderful. We received a fair quote to replace our old fence. The sales department was really great to work with. Eddie took his time to explain all the options that I had, he was not pushy, very polite and professional. He gave us time to discuss and decide what we wanted. My wife and I agreed that this would be a great choice. Next we worked with Francisco. He led us through the process of what was going to happen, gave us a date the crew showed up and they did a wonderful job. We were told that it would take maybe two days but they finished in about a day and a half. The crew cleaned up the areas they were working in and left a yard in order. Francisco came back the next day to inspect the job we told him we were very pleased. Thanks again for our new fence it looks great.

James G. from Gambrills, MD
3/7/2023


The entire experience with Fence & Deck Connection was exemplary! Eddie Serrano, our sales consultant, and William Lighthouse, our project manager, were both knowledgeable and professional. The on-site crew, led by Brian, were courteous and respectful. And of course, the final fence project looks amazing. Overall, we highly recommend this team and product. Thank you to all!

Lisa S. from West River, MD
3/1/2023


I'm very happy that I selected Fence and Deck for my fencing project. From the first meeting with your sales consultant, until the job was done, I realized that I selected a 1st rate company to install my fence.

Steve K. from Severna Park, MD
1/5/2023



2022
I just want to say that my family is very happy with the chain link gates. Eddie Serrano was great when he came down to see what we wanted. He listened to us. Then he gave us his ideas which were great. He kept in contact with us. When I emailed him with questions he got right back to me. I like that type of service. The way he handles everything and treated us made my decision easy to go with your company. Cheryl Taylorson was great and very helpful when setting up our appointment. When I emailed her to ask a question about payment she responded right back. Bill Wolfe came out to see what his crew was going to do. He was great. Very easy to talk too. He got everything lined up. When the crew arrived to do the job they were very friendly and pleasant. They did a wonderful job and cleaned up everything as they were working. We were very pleased with everything. William came by for the final look to make sure we was happy with the work and to make sure everything was done as planned. He was very friendly and pleasant. I have to say this was the best service we had in a long time. We will contact this company again when we need something done. I'm very pleased.

Natasha J. from Lothian, MD
12/20/2022


After choosing Fence and Deck Connection to replace our vertical board privacy fence, my family is pleased with the result. The sales process went smoothly, as did construction. The real value, however, was evident in F&DC's follow through as they addressed damage to my house during demolition of the old fence. We gladly paid after everything was fixed.

Christopher R. from Catonsville, MD
12/13/2022


Fence & Deck provided amazing care and customer service!! Fantastic job. Thank you!

Janice J. from Upper Marlboro, MD
11/22/2022


Eddie Serrano and Steve Ghirardi were extremely professional and easy to work with. Their expert communication and attention to detail made my transaction with Fence and Deck Connection a pleasant experience. I will not only recommend Fence and Deck Connection to others, I will be using this company for future projects due to my interactions with the company and staff.

David C. from Severn, MD
10/31/2022


Thanks so much for putting in my fence. We love it. The guys that put it in Brian your foreman was so easy to work with and explained everything they were doing. They spent the day here and got it done. Cleaned up after themselves there was nothing left behind. And also explain that if I had any issues not to hesitate to reach out. You guys had to come back to fix a few things. They made it so easy and your second crew was awesome to deal with as well. I’ve had a fence put in by you guys before and I have never had any issues, that is why I hired you again. I’ve gotten more compliments on this fence and would highly recommend you.

Robbyn D. from Annapolis, MD
10/20/2022


Eddie Serrano, Francisco, the crew leader Charlie and the rest of the crew were extremely polite and professional!! Communication regarding our fence project from start to finish was great!! Options and opinions were offered to my wife and I to help our project turn out perfect and exactly what we were looking for!! Being in the home improvement field, I always recommend Fence and Deck connection to customers looking to have a deck built or a fence installed. Thanks for a job well done!!

Deborah & Scott R. from Crownsville, MD
9/8/2022


You guys all did an incredible job and we are so pleased with the work! The whole process was easy and all of the staff was great to work with. We couldn't believe how quickly the crew got our fence up on installation day! Thank you again for your quality work, great communication, and being such an easy company to work with and trust! We will be using you again in the future! 100% satisfaction here!

Marissa and Jake A. from Glen Burnie, MD
8/30/2022


Great customer service and the whole team was great. I'm really happy with the fence. The tech that installed my fence found some problems, but it was all taken care of before it became a bigger issue. Thanks so much for Eddie Serrano, David Burris Jr. and the one man team Carlos and his helper that put up the fence.

Charles M. from Baltimore, MD 8/23/2022


Eddie, Francisco and everyone associated with the company were tremendous to deal with for our recent fence replacement. I cannot remember a better experience in dealing with a home improvement contractor. Your company was extremely professional every step of the way and my wife and I could not be more pleased with the end result. I will certainly recommend your company to anyone that could use your services. Thank you again for making this project such a great experience.

Charlie H. from Annapolis, MD
8/17/2022


I would like to take this opportunity to express my gratitude for the excellent job you did handling and guiding me through my recent fence project with FDC. Working with you was a pleasant experience given the fact that we never met but did exchange endless e-mails. I very much appreciate the fact that you made yourself accessible for discussion and answering my never-ending e-mails seven days a week. With my being 9,000 miles away presented a challenge in looking at photos of fence styles which in itself generated endless questions from me. In looking at the photos my family sent me, the fence looks really great; thank you. I am unable to comment on your crew who actually installed the fence as I was not there, but I am sure they performed their job in a professional manner. Also I only had very brief e-mail exchange from your production team, i.e. installation date and inspection information. I was well informed by everyone. I know there are a lot of choices when it comes to fence projects; so glad I chose Fence & Deck Connection. You excel in representing your company.

Sylvia M. from Glen Burnie, MD
8/9/2022


The Fence and Deck Connection crew were great to work with! The worked hard and got the job done quickly. The fence is beautiful!

Erika S. from Severna Park, MD
7/27/2022


We are really happy with our fence from Fence and Deck Connection. The workers were friendly and helpful. They did a great job and we (and our dogs) will enjoy our fence for many years. Thank you so much for a job well done.

Joe K. from Pasadena, MD
7/14/2022


We are so pleased with Fence, looks wonderful! The workers were very pleasant. Thank you so much!

Sherri M. from Arnold, MD
6/22/2022


Working with Fence & Deck Connection was a breeze. They were easy to work with, the employees we worked with were really professional. Francisco was easy to work with and very responsive. We could not have asked to work with a better company, plus the fence has been amazing of the best quality. Thank you, thank you, thank you Fence & Deck Connection!

Andrea K. from Gambrills, MD
6/22/2022


My overall experience working with you and Fence and Deck Connection was very positive. Your explanations were clear and thorough and your second visit to go over details was very helpful for me in making my decision. The fact that Fence and Deck had "real cedar" available was the final factor in making my decision. I also appreciated the fact that Fence and Deck handled all of the permitting issues. The crew that worked on the installation certainly seemed to know what they were doing and worked well together. Several days after completion of the job the supervisor came out to check on it and there were a few boards with splits that bothered me. Within a few days someone was here to replace them. I am looking forward to some consistent spring weather so that I can start getting the deck area ready for hanging plants, filling the planters and putting up some decorative pieces on the fence - and then sitting out there and enjoying the new look.

Madelyn S. from Annapolis, MD
3/22/2022


Everyone from the sales rep to the installer was friendly, professional and thorough! Highly recommend!

Morgan S. from Arnold, MD
1/24/2022



2021
Working with everyone with Fence and Deck Connection was a pleasure. Their patience helping me to learn about all that comes with their field makes them true professionals. My project wasn't a big one, but they treated me like it was. And it's beautiful!!

Stephanie B. from Annapolis, MD
12/8/2021


My experience with "Fence and Deck" has been nothing short of wonderful. Everyone I interacted with was extremely courteous and professional in their craft. Mr. Serrano, and all I met with along this journey were a joy to be in company with. Best HOLIDAY WISHES to you all and "MERRY CHRISTMAS " May GOD bless you all and your families.

Roy B. from Baltimore, MD
11/29/2021


The team did a great job from beginning to end! Their prices were reasonable and fair. The sales team really listened and made suggestions that even saved me money. The installation crew was amazing. They were professional, courteous and were even able to get the job done in one day. I get so many compliments from my neighbors and I love my new fence. I highly recommend Fence and Deck Connection.

Tim G. from Nottingham, MD
11/9/2021


We were thrilled with the entire process, start to finish. The estimation process was informative and helpful. The planning process offered an elegant solution to a challenge and the installation team was professional and did a fantastic job. Just thrilled with you guys!!!

Catherine H. from Catonsville, MD
10/13/2021


Working with Fence and Deck Connection was a wonderful experience. Everyone was so professional. When my installation date was pushed back due to a shortage of materials, the owner called me personally to apologize and ensure me as soon as everything was in stock I would be first on the list. The crew was fast and efficient. My fence turned out great.

Kalia B. from Millersville, MD
10/13/2021


Yes, we had a wonderful experience with our fence process? even though everything was backordered, we got what we wanted and it looks outstanding. The project manager, Mike, kept us informed of the process and personally came to the installation! The crew did a phenomenal job, they made sure all parts fitted correctly around our backyard. Very efficient, clean and courteous.

Crissy F. from Annapolis, MD
10/6/2021


Fence & Deck Connection has an exceptional Team. Very friendly, thorough and professional. The fence is excellent quality. I would recommend them to other possible customers.

Debra S. from Glen Burnie, MD
9/28/2021


Very pleased with the final result of our fence! The online free estimate tool on the Fence & Deck Connection website was very helpful and comparable when I received the estimate after they measured our perimeter. Freddie and Francisco were very professional and patient in setting the boundary of our fence. Highly recommend this company!

Cristina M. from Odenton, MD
9/15/2021


Fence & Deck Connection exceeded our expectations, did an amazing job in a day, and we have recommended your company already to some neighbors!

Gina W. from Baltimore, MD
8/18/2021


Working with Fence and Deck Connection was a wonderful experience. When Eddie came to quote our job, he took the time to walk me through every aspect of the job, the options, and pricing. From there, they helped us through the permit process and stayed in contact throughout. The day of the install, things went quickly and smoothly. We really appreciated Fence and Deck reaching out after and actually fixing a post cap we didn't even notice. Their attention to detail was incredible. We cannot recommend Fence and Deck Connection enough.

Ben C. from Annapolis, MD
8/10/2021


After my experience with a fence installation I had done about 5 years ago, I was hesitant to deal with any fence company. I checked Fence & Deck Connection out and found nothing but positive feedback, so I took a chance and had them install the fence I wanted. It was the best decision I made, and my new fence is beautiful. The crew that did the installation was so professional. Also, my sales guy stayed in touch to make sure it was all going the way I wanted. I can’t thank you enough for how beautiful my house looks because of the fence, and I am telling everyone about how great you guys are.

Flora E. from Glen Burnie, MD
7/14/2021


We appreciate all the work that the installation crew, project manager, and Fence & Deck team completed for us. The project was done quickly and in line with the plans we discussed. Everyone on the team was professional and friendly. It was a good experience for us and we'd recommend the company to others.

Arielle J. from Parkville, MD
7/7/2021


Fence and Deck were absolutely fantastic to work with, from our sales consultant, Eddie, who was always available to answer any questions that we had in a timely manner and our project manager, Steve, who did a great job in communicating with us about the installation and the timeline for the project and any concerns that we had, which were very minimal. Our installer, Carlos, and his helper, did an awesome job and worked very late one night to get as much done as they could. The pricing for our fence was fair and competitive. We are very pleased with our fence and it has completely transformed our property. Thanks, so much Fence and Deck Connection! I have already been recommending you to neighbors, family and friends!

Michele K. from Pasadena, MD
6/29/2021


Crushed it! Thanks for all the help and making the process smooth. Will recommend to others.

Kevin N. from Annapolis, MD
6/22/2021


Very pleased with our new fence! They showed up and knocked it out in one day. Beautiful!

Laura M. from Millersville, MD
6/22/2021


This company was very professional and everyone was very easy to work with. I would highly recommend Fence and Deck Connection to anyone who is looking for a new fence. We are very happy and pleased with everything.

Nikki Z. from Crownsville, MD
6/22/2021


We are so thrilled with our fence! Will definitely recommend friends and family! Will definitely be using Fence and Deck Connection for our future home projects. Thank you all so much, especially Eddie!

Bryce D. from Catonsville, MD
4/27/2021


Thank you for working with us on this project. You made everything understandable and easy. Francisco and his crew were amazing, finished the job earlier than expected. Francisco even came back a second time to check in. We will definitely be working with Fence and Deck Connection again in the future.

Danielle C. from Glen Burnie, MD
3/30/2021


Our sales guy, Eddie, was great! He took the time to answer every single question. We never felt rushed or anything like that. Didn't have too much contact with Francisco but he was excellent too. The installation crew was OUTSTANDING! Every detail mattered. Many times, I feel compelled to watch people work so I know what type of job I'm getting but this crew I looked out the window twice. I could tell they were very professional and serious about their work!!!! The fence looks fabulous! We couldn't be happier!

Vince M. from Severn, MD
2/24/21




2020
We really appreciate the professionalism and also quick response with our requests to remedy one area of concern for the fence - and completely hassle free. Will highly recommend to anyone we know.

Sabrina K. from Bel Air, MD
12/28/20


Great experience with everyone at the company. Eddie and Stephen were both great to work with. Carlos and his crew did a wonderful job with the installation. We are very happy with the fence.

John R. from Sparrows Point, MD
11/17/20


Had a specific design for a garden and they did an excellent job giving me the design I wanted.

Debbie B. from Annapolis, MD
11/9/20


Thank you! I really appreciate everyone's professionalism and even having the team come back out to install a different lock on the door. A1 work all around!

Sandra L. from Pasadena, MD
10/1/20


We had a wonderful experience with your company and would highly recommend you to others!

Deborah V. from Glen Burnie, MD
9/29/20



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