Testimonials Jeff Gottleib
Shannon from Clarksburg, MD
December 21, 2019
Kevin and Alice in Davidsonville, MD
October 16, 2018
It all started at the Maryland Home and Garden Show with the purchase of a hot tub. Jeff happened to be working the show when I requested Fence and Deck Connection come out to verify that my existing deck would support the `small` hot tub. Unfortunately the existing structure had started to deteriorate and the deck would need to be replaced. Jeff went out of his way to work with me to come up with several viable options so I could afford a new deck and ultimately a sunroom that had been on my wish list for many years. He never acted like a salesman and always had my best interest in mind. Jeff remained professional, kind, caring, compassionate, and never lost patience with me even though I asked a million questions and changed my mind more times than either of us can count! Carl explained every aspect of the project and I was amazed at how well orchestrated the delivery of the materials were so the construction crew had everything they needed at the right time. The project had some hiccups along the way, the biggest of which occurred when the hot tub was delivered and the delivery company managed to damage 12 deck boards (3 in the sunroom that Henry and his crew were working on at the time). Carl and Henry immediately sprung into action (while I cried) to figure out a plan to replace the deck boards even though they did not cause the damage. Carl continually reassured me that everything would be fine, for me to sit back, relax and let them work their ?magic.? Henry and his crew did an amazing job building the deck and sunroom, they answered my questions and it was apparent they really cared about making the customer happy. Jeff and Carl have become my ?Dream Maker’s, every day I smile when I look at my beautiful deck and sunroom. Fence and Deck Connection is a top notch company, with an eye for detail, who goes out of their way to ensure customers are happy! I will definitely use them for my next project.
Karen from Pasadena, MD
December 4, 2018
I recently worked with Jeff to have my 1/4 acre property fenced in. I have two very active mischievous dogs and Jeff assessed my property, provided financing options and listened to every concern I had about the process. Jeff is very professional and relieved all of my anxiety about this large purchase. I’d recommend him and his company to everyone I know who needs assistance.
Have a good day
Keli from Eldersburg, MD
June 13, 2018
I wanted to write you, at the Front Office, to make you aware of what was a tremendous customer experience. My wife and I had considered purchasing a fence for our home for several years. This year we decided to make the move and sourced six quotes from local companies.
We have a fairly standard 75 x 100 yard with a neighboring fences on some of the property lines. Our goal was to establish a fence in line with those fences, and ensure the property lines were legal, while ensuring we did not give up property. And all for a affordable cost!
We met with several companies before yours. Every one said that what we wanted was impossible or impractical. We wanted a four-sided fence with the "nice side" out all around. Those that said we could have that argued (yes argued) we had to give up at least a foot of property line for proper nailing. In addition, those same companies either told us a land survey was not necessary or wanted anywhere from $800-1500 for it.
Then enter Jeff Gottleib and your company. His initial sales pitch was incredibly simple - find a way to say "yes" to what I wanted. He looked at the property line and said "we can do it." He heard my concern about legality and ensured me a survey would take place and at an incredible price! In short, he fully met my desires and then exceeded my expectations!!
The positive experience didn't stop there... Jeff's communication efforts were extraordinary. He informed me every step of the way in the planning and scheduling process. Further, he acted as a go-between with the survey company. Exceptional above and beyond what I thought of a "sales-guy."
I want to also ensure kudos are given to Alberto and his production team. He and his four-man crew were consummate professionals! The product they fashioned is beautiful. Truly amazing is how incredibly close they were able to place that pesky neighboring fence line portion. These gentlemen deserve a raise! I was incredibly impressed by the workmanship and attention to detail. Even their customer service was extraordinary... I had many piles of downed tree branches I was intending on cleaning up - this crew cleaned everything up. That touch was special. Not for the effort but for the thought.
And once again, after our walk through we noticed a very small deviation on our gate that would need to be fixed. We showed it to Jeff and he immediately worked to schedule a rectification.
Your product, service and reputation are solidified with us for years to come. We look forward to future projects with you! Thank you for choosing quality and service over commercialization. It shows and we will be back because of it.
John from Pasadena, MD
March 20, 2018
I just wanted to let you know that the fence is completed and looks great. Thank you for all your effort in coordinating the project.
Zachary from Baltimore, MD
March 6, 2018
The fence looks great!! I am very happy with it and with all of you guys at Fence and Deck Connection. You, of course, are awesome! I really appreciate all of your help. Especially when we found that drain pipe!! I was freakin' out till you showed up. The crew was great too, they were all very friendly and good. I saw them cleaning up every step of the way. Any construction is stressful at home but you guys made it really easy for me. I'll be reaching back out to you guys when I'm ready to put up a deck!!
Nicole from Arbutus, MD
February 23, 2018
Just wanted to take a few minutes once again to thank you for everything! The fence looks absolutely wonderful and I couldn't be happier! I also wanted to tell you how very much I have appreciate your professionalism and courtesy throughout this whole process. No matter whether I emailed you on the weekends or the evenings you always took the time to answer all of my questions and to reassure me that the weather wouldn't get in the way. You were always prompt in your response to me and I never had to wait for you to get back to me. I appreciate it more than you know. I hope that your company knows how lucky they are to have you! I have in the past two days given your name and your company glowing reports. I told someone just a few minutes ago that they couldn't go wrong with a fence done by Fence and Deck Connection.
Susan from Halethorpe, MD
February 6, 2018
Thank you so much for your help planning and building my fence. It turned our more beautiful than I thought. The whole process from staking the property, planning the fence, filing the permit, and building the fence was very smooth. Everyone is very impressed with the fence and I can't wait to enjoy it for many years!
Christopher from Severna Park, MD
February 6, 2018
We are getting a lot of compliments from the neighbors. The children are having so much fun out in the yard already, and we feel great knowing they will be safe while getting the fresh air and exercise they need. And you are very welcome for the business. Thank you for being an awesome salesperson!!
Michele & Joe from Westminster, MD
September 15, 2017