Testimonials Jeff Gottleib
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Keli from Eldersburg, MD
June 13, 2018
I wanted to write you, at the Front Office, to make you aware of what was a tremendous customer experience. My wife and I had considered purchasing a fence for our home for several years. This year we decided to make the move and sourced six quotes from local companies.
We have a fairly standard 75 x 100 yard with a neighboring fences on some of the property lines. Our goal was to establish a fence in line with those fences, and ensure the property lines were legal, while ensuring we did not give up property. And all for a affordable cost!
We met with several companies before yours. Every one said that what we wanted was impossible or impractical. We wanted a four-sided fence with the "nice side" out all around. Those that said we could have that argued (yes argued) we had to give up at least a foot of property line for proper nailing. In addition, those same companies either told us a land survey was not necessary or wanted anywhere from $800-1500 for it.
Then enter Jeff Gottleib and your company. His initial sales pitch was incredibly simple - find a way to say "yes" to what I wanted. He looked at the property line and said "we can do it." He heard my concern about legality and ensured me a survey would take place and at an incredible price! In short, he fully met my desires and then exceeded my expectations!!
The positive experience didn't stop there... Jeff's communication efforts were extraordinary. He informed me every step of the way in the planning and scheduling process. Further, he acted as a go-between with the survey company. Exceptional above and beyond what I thought of a "sales-guy."
I want to also ensure kudos are given to Alberto and his production team. He and his four-man crew were consummate professionals! The product they fashioned is beautiful. Truly amazing is how incredibly close they were able to place that pesky neighboring fence line portion. These gentlemen deserve a raise! I was incredibly impressed by the workmanship and attention to detail. Even their customer service was extraordinary... I had many piles of downed tree branches I was intending on cleaning up - this crew cleaned everything up. That touch was special. Not for the effort but for the thought.
And once again, after our walk through we noticed a very small deviation on our gate that would need to be fixed. We showed it to Jeff and he immediately worked to schedule a rectification.
Your product, service and reputation are solidified with us for years to come. We look forward to future projects with you! Thank you for choosing quality and service over commercialization. It shows and we will be back because of it.
John from Pasadena, MD
March 20, 2018
I just wanted to let you know that the fence is completed and looks great. Thank you for all your effort in coordinating the project.
Zachary from Baltimore, MD
March 6, 2018
The fence looks great!! I am very happy with it and with all of you guys at Fence and Deck Connection. You, of course, are awesome! I really appreciate all of your help. Especially when we found that drain pipe!! I was freakin' out till you showed up. The crew was great too, they were all very friendly and good. I saw them cleaning up every step of the way. Any construction is stressful at home but you guys made it really easy for me. I'll be reaching back out to you guys when I'm ready to put up a deck!!
Nicole from Arbutus, MD
February 23, 2018
Just wanted to take a few minutes once again to thank you for everything! The fence looks absolutely wonderful and I couldn't be happier! I also wanted to tell you how very much I have appreciate your professionalism and courtesy throughout this whole process. No matter whether I emailed you on the weekends or the evenings you always took the time to answer all of my questions and to reassure me that the weather wouldn't get in the way. You were always prompt in your response to me and I never had to wait for you to get back to me. I appreciate it more than you know. I hope that your company knows how lucky they are to have you! I have in the past two days given your name and your company glowing reports. I told someone just a few minutes ago that they couldn't go wrong with a fence done by Fence and Deck Connection.
Susan from Halethorpe, MD
February 6, 2018
Thank you so much for your help planning and building my fence. It turned our more beautiful than I thought. The whole process from staking the property, planning the fence, filing the permit, and building the fence was very smooth. Everyone is very impressed with the fence and I can't wait to enjoy it for many years!
Christopher from Severna Park, MD
February 6, 2018
We are getting a lot of compliments from the neighbors. The children are having so much fun out in the yard already, and we feel great knowing they will be safe while getting the fresh air and exercise they need. And you are very welcome for the business. Thank you for being an awesome salesperson!!
Michele & Joe from Westminster, MD
September 15, 2017